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Knowledgebase : Fixing Common Errors
     
Several users have reported an issue where they cannot copy and paste the license code into the license code text box when trying to activate Places Scout. We have narrowed this issue down to the anti-virus software WebRootKit that for some reason interferes with copying and pasting the licens...
NOTE: If you are having issues where the browser and/or Places Scout freezes or locks up while gathering data, please follow the instructions in this article to fix the issue: Using Firefox Portable Version 22 to Gather Data with Places Scout [1] NOTE: If you go through this article and still ...
Places Scout's citation finder algorithm has undergone some powerful new changes in update version 2.2.3. The biggest change to the Citation Finder in this update is that Places Scout now performs citation verification on each potential citation source found by verifying that it is actually a tru...
For some users, newer versions of Firefox (25+) are causing an issue where the browser freezes and causes Places Scout to lock up when gathering data. A new feature has been added to Places Scout Version 2.7.2 that allows you to use an older version of Firefox that is more stable than the newer v...
UPDATE: IF YOU ARE RUNNING INTO THE PROBLEM OUTLINED IN THIS ARTICLE THE FIRST TIME YOU OPEN PLACES SCOUT, I HAVE FIXED THIS PROBLEM. PLEASE UNINSTALL PLACES SCOUT, AND DOWNLOAD THE INSTALLER AGAIN USING THE DOWNLOAD LINK IN YOUR ORDER CONFIRMATION EMAIL. REINSTALL PLACES SCOUT USING THIS UPDATED...
PROBLEM: When selecting a Report and clicking "Update Report Preview", you get an error message stating: _"Error Generating Client HTML Report: Could not find a part of the path 'C:UsersAppDataRoaming...."_ REASON: This is a known bug in Version 2.2.2. The reason this is happening is becaus...
PROBLEM: When trying to install Places Scout, you receive the following error message(s): An error occurred downloading the following resource: https://s3.amazonaws.com/placesscoutupdates/install/vcredist_x86/vcredist_x86.exe OR An error occurred downloading the following resource: ...
PROBLEM: I get the following error message when trying to open Places Scout after updating by clicking on the desktop icon or start menu shortcut: _'The feature you are trying to use is on a network resource that is unavailable'_ Screenshot of error message: REASON: The shortcut to Place...
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