Knowledgebase: Installation
I get an error trying to install Places Scout that says 'An error occurred downloading the following resource'
Posted by Mark Kabana on 20 February 2012 10:38 PM

Problem: When trying to install Places Scout, you receive the following error message(s):

 

An error occurred downloading the following resource:

https://s3.amazonaws.com/placesscoutupdates/install/vcredist_x86/vcredist_x86.exe

OR

An error occurred downloading the following resource:

https://s3.amazonaws.com/placesscoutupdates/install/DotNetFX40/dotNetFx40_Full_x86_x64.exe

 

Reason: Most likely you have either anti-virus software or a firewall that is blocking the installer from downloading the prerequisite files for installation.

 

Solution: Simply visit the link to the file that the installer is trying to download (e.g. https://s3.amazonaws.com/placesscoutupdates/install/vcredist_x86/vcredist_x86.exe or https://s3.amazonaws.com/placesscoutupdates/install/DotNetFX40/dotNetFx40_Full_x86_x64.exe), download and manually install the file, and then run the Places Scout installer again and it should work fine.

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